Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at complaints that Frontier Airlines didn’t refund the price of flights canceled due to the coronavirus outbreak and then made it virtually impossible for folks to apply vouchers for other flights during the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated his office had gotten over hundred complaints from Colorado and twenty nine other states regarding the Denver-based very low price carrier since March, more than any other company.
People said that Frontier refused to issue them a refund when flights were canceled because of the pandemic, that Weiser mentioned violated department laws that refunds are actually thanks even when cancellations are because of to circumstances beyond airlines’ management. Individuals that received vouchers for use on future flights after voluntarily canceling the travel plans of theirs had been unable to redeem them. Some were rejected through the airline’s site and were unable to extend the 90-day time limit for using them or were confined to utilizing the vouchers on only one flight, he published. Still others who sought help with the airline’s customer care line had been put on hold for hours and were disconnected regularly, he said.
Weiser said that the Department of Transportation was in the very best place to take a look at the complaints and said it must issue fines of up to $2,500 a violation when adequate.
Chronic problem? DOT warns airlines? once more? to issue refunds for canceled flights right after getting 25,000 complaints
Companies cannot be allowed to make the most of consumers during this time and must be held responsible for unfair and deceptive conduct, he said in a statement.
Frontier said it’s stayed in full compliance with department rules as well as regulations concerning flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted in faith which is good to care for the passengers of ours fairly and compassionately, the business said in a statement.
Complaints about getting refunds from airlines surged this spring. In May, Chao requested airlines to be as considerate and flexible as possible to the requirements of passengers that face economic hardship.
In the department’s May atmosphere travel customer report, the most recent available, Frontier had the third-highest rate of overall grumbles, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers that go through the problems of filing a complaint with the department, not those who simply grumble to an airline.